DREEM U.S. INC.

Telehealth and Remote Monitoring Services Policy

Telehealth and remote patient monitoring (“RPM”) involve the use of secure electronic communications, information technology, or other means to enable a healthcare provider and you (“the patient”, “you”, or “your”) at different locations to communicate and share individual patient health information for the purpose of rendering clinical care.  This policy informs you about the treatment methods, risks, and limitations of using a telehealth and RPM platform.

Services Provided

Telehealth and RPM services offered by Dreem Sleep Clinic of California and its affiliated medical practices (collectively, “Dreem Health” ), and Dreem Health’s engaged providers (our “Providers” or your “Provider”) may include a patient visit, diagnosis, treatment recommendation, prescription, RPM, and/or a referral to in-person care, as determined clinically appropriate (the “Services”).  

Sunrise United States, Inc., a Delaware corporation (“Company”) does not provide the Services; it performs administrative, payment, and other supportive activities for Dreem Health and Dreem Health’s Providers.

Electronic Transmissions

The types of electronic transmissions that may occur using the telehealth and RPM  platform include, but are not limited to:

• Appointment scheduling;

• Completion, exchange, and review of medical intake forms and other clinically relevant information (for example: health records; images; output data from medical devices; sound and video files; diagnostic and/or lab test results) between you and your Provider via: 

• asynchronous communications; 

• two-way interactive audio in combination with store-and-forward communications; and/or 

• two-way interactive audio and video interaction;

• Treatment recommendations by your Provider based upon such review and exchange of clinical information;

• Remote monitoring of physiologic and/or therapeutic metrics;

• Delivery of a visit report with a diagnosis, treatment and/or prescription recommendations, as deemed clinically relevant; 

• Prescription refill reminders (if applicable); and/or 

• Other electronic transmissions for the purpose of rendering clinical care to you.

Expected Benefits

The benefits of telehealth and RPM services include the followings:

• Improved access to care by enabling you to remain in your preferred location while your Provider consults with you and/or obtains monitoring results.  Our telehealth services are available 8 hours a day, 5 days a week.

• No risk of exposure to illness in busy waiting rooms, no need to travel great distances to gain access to specialty care that may not be available in your community.

• Convenient access to follow-up care.  If you need to receive non-emergent follow-up care related to your treatment, please contact your Provider by sending a secure message through your Dreem Health mobile application account or by calling us at (650)761-4056.

• More efficient care evaluation and management. We do our best to respond to electronic communications — including emails, text messages, and messages sent through the Dreem Health mobile application — within two (2) business days. Phone calls are answered Monday through Friday, from 8:00 AM to 5:00 PM. Voicemail messages may be left 24 hours a day, 7 days a week, and will be addressed as promptly as possible during business hours.

Service limitations

• The primary difference between telehealth and direct in-person service delivery is the inability to have direct, physical contact with the patient. Accordingly, some clinical needs may not be appropriate for a telehealth visit and your Provider will make that determination.

• OUR PROVIDERS DO NOT ADDRESS MEDICAL EMERGENCIES AND THE DATA COLLECTED FROM RPM WILL NOT BE MONITORED 24/7. IF YOU BELIEVE YOU ARE EXPERIENCING A MEDICAL EMERGENCY, YOU SHOULD DIAL 9-1-1 IMMEDIATELY AND/OR GO TO THE NEAREST EMERGENCY ROOM. PLEASE DO NOT ATTEMPT TO CONTACT YOUR PROVIDER, DREEM HEALTH, OR COMPANY  AFTER RECEIVING EMERGENCY HEALTHCARE TREATMENT, YOU SHOULD VISIT YOUR LOCAL PRIMARY CARE PROVIDER.

• Our Providers are an addition to, and not a replacement for, your local primary care provider.  Responsibility for your overall medical care should remain with your local primary care provider, if you have one, and we strongly encourage you to locate one if you do not.

• Dreem Health does not have any in-person clinic locations.

Security Measures

The electronic communication systems we use will incorporate network and software security protocols to protect the confidentiality of patient identification and imaging data and will include measures to safeguard the data and to ensure its integrity against intentional or unintentional corruption.  All the Services delivered to the patient through telehealth will be delivered over a secure connection that complies with the requirements of the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). 

Possible Risks

As with any medical treatment, there are potential risks associated with the use of telemedicine. These risks may include, without limitation, the following:

• Delays in medical evaluation or treatment could occur due to deficiencies or failures of the equipment and technology, or provider availability.
• In the event of an inability to communicate as a result of a technological or equipment failure, please contact Dreem Health at Phone: (650) 761-4056.
• In rare events, your Provider may determine that the transmitted information is of inadequate quality, thus necessitating a rescheduled telehealth visit or an in-person meeting with your local primary care doctor.
• In very rare events, security protocols could fail, causing a breach of privacy of personal medical information.

Patient Acknowledgements

I further acknowledge and understand the following:

👉 Prior to the telehealth visit, I have been or will be given an opportunity to select a provider as appropriate, including a review of the provider’s credentials, or I have elected to visit with the next available Dreem Health’s provider, and have been given my Provider’s credentials.

👉 I understand that I may be asked to provide my identification and confirm my physical location prior to or during the telehealth visit.

👉 If I am experiencing a medical emergency, I will be directed to dial 9-1-1 immediately and Dreem Health, including my Provider, is not able to connect me directly to any local emergency services.

👉 I may elect to seek services from a medical group with in-person clinics as an alternative to receiving telehealth services from Dreem Health.

👉 I hereby consent to receiving telehealth and RPM services. I understand that the RPM services are provided in connection with my current treatment plan with Dreem Health. I have the right to withhold or withdraw my consent to the use of telehealth in the course of my care at any time without affecting my right to future care or treatment. If you would like to withdraw consent, you may do so in the course of my care by emailing us at privacy@dreemhealth.com.

👉 Federal and state law requires health care providers to protect the privacy and the security of health information.  I am entitled to all confidentiality protections under applicable federal and state laws.  I understand all medical reports resulting from the telehealth visit are part of my medical record.

👉 Dreem Health will take steps to make sure that my health information is not seen by anyone who should not see it. Telehealth and RPM services may involve electronic communication and/or monitoring of my personal health information to/by other health practitioners who may be located in other areas, including out of state. I consent to Dreem Health using and disclosing my health information for purposes of my treatment (e.g., prescription information) and care coordination, to receive reimbursement for the services provided to me, and for Dreem Health’s health care operations.

👉 Dissemination of any patient-identifiable images or information from the telehealth visit to researchers or other educational entities will not occur without my consent unless authorized by state or federal law.

👉 There is a risk of technical failures during the telehealth visit and RPM services beyond the control of Dreem Health.

👉 In choosing to participate in a telehealth visit and/or RPM services, I understand that some parts of the Services involving tests (e.g., labs or bloodwork) may be conducted at another location such as a testing facility, at the direction of my Provider.

👉 Persons may be present during the telehealth visit other than my Provider who will be participating in, observing, or listening to my visit with my Provider (e.g., in order to operate the telehealth technologies). If another person is present during the telehealth visit, I will be informed of the individual’s presence and his/her role.

👉 My Provider will explain my diagnosis and its evidentiary basis, and the risks and benefits of various treatment options.

👉 I understand that by creating a treatment plan for me, my Provider has reviewed my medical history and clinical information and, in my Provider’s professional assessment, has made the determination that the provider is able to meet the same standard of care as if the health care services were provided in-person when using the selected telehealth technologies, including but not limited to, asynchronous store-and-forward technology.

👉 I have the right to request a copy of my medical records.  I can request to obtain or send a copy of my medical records to my primary care or other designated health care provider by contacting Dreem Health at hello@dreemhealth.com.  A copy will be provided to me at a reasonable cost of preparation, shipping and delivery.

👉 It is necessary to provide my Provider a complete, accurate, and current medical history.  I understand that I can contact Dreem Health at hello@dreemhealth.com at any time to access, amend, or review my health information.

👉 There is no guarantee that I will be issued a prescription and that the decision of whether a prescription is appropriate will be made in the professional judgement of my Provider.  If my Provider issues a prescription, I have the right to select the pharmacy of my choice.

👉 There is no guarantee that I will be treated by a Dreem Health’s provider. My Provider reserves the right to deny care for potential misuse of the Services or for any other reason if, in the professional judgment of my Provider, the provision of the Services is not medically or ethically appropriate.

No-show cancellation policy

We understand that you may need to cancel an appointment occasionally. If you need to cancel or reschedule, please do so with at least 24 hours prior notice. You can cancel or reschedule your appointment using the link provided in your confirmation and reminder emails, through the patient app, by emailing us at hello@dreemhealth.com, or by texting at (650) 761-4056. Please note that cancellations by phone are not accepted unless you speak directly with a staff member.

If you do not show up for your appointment, or do not cancel or reschedule with 24 hours notice of your appointment time, you will be charged a no-show fee of $75. This fee will be made to the credit card on file, usually on the day they occur, if available. No-show fees are the patient’s sole responsibility. This fee is not covered by your insurance and your insurance copay does not apply. If this fee might prevent you from receiving necessary care, please contact us.

If you have questions about our no-show policy, please call (650) 761-4056 or email us at hello@dreemhealth.com.

Additional State-Specific Consents

The following consents apply to patients accessing Dreem Health’s Platform for the purposes of participating in a telehealth visit as required by the states listed below:

Alaska: I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here.

California: I have been informed of the following notice:
The Open Payments database is a federal tool used to search payments made by drug and device companies to physicians and teaching hospitals. It can be found at  https://openpaymentsdata.cms.gov.

Iowa: I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here.

Idaho:  I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here.

Indiana:  I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here.

Kentucky: I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here.

Maine:  I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here; Or, the Maine Board of Osteopathic Licensure’s website, here.

Oklahoma: I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here; Or, the Oklahoma Board of Osteopathic Examiners’ website, here.

Oregon:  I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here.

Rhode Island:  I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here.

Texas: I have been informed of the following notice concerning complaints:
Complaints about physicians, as well as other licensees and registrants of the Texas Medical Board may be reported for investigation at the following address: Texas Medical Board, Attention: Investigations, 333 Guadalupe, Tower 3, Suite 610, P.O. Box 2018, MC-263, Austin, Texas 78768-2018, Assistance in filing a complaint is available by calling the following telephone number: 1-800-201-9353, For more information, please visit our website at www.tmb.state.tx.us.
Las quejas sobre médicos, asi como sobre otros profesionales acreditados e inscritos del Consejo Médico de Tejas, incluyendo asistentes de médicos, practicantes de acupuntura y asistentes de cirugia, se pueden presentar en la siguiente dirección para ser investigadas: Texas Medical Board, Attention: Investigations, 333 Guadalupe, Tower 3, Suite 610, P.O. Box 2018, MC-263, Austin, Texas 78768-2018, Si necesita ayuda para presentar una queja, llame al: 1-800-201-9353, Para obtener más información, visite nuestro sitio web en www.tmb.state.tx.us

Vermont: I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here.

 

Last Revision: 02/12/2026